Coordinator, Survivor Services

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Coordinator, Survivor Services to provide psychosocial expertise to the survivors of violent oppression. The Coordinator, Survivor Services will ensure that IJM survivors receive appropriate and quality care per IJM minimum standards of care. He/she will engage partners to ensure survivors are empowered to follow up on their cases to completion through a network of care, increased social demand, and a trauma-informed criminal justice system. He/she will work with other partners in raising awareness of trauma-informed care and in building a network of care for survivors of violent abuse.

This position is based in IJM's Nairobi, Kenya office and reports tot he Senior Manager, Survivor Services.

Responsibilities:

• Participate in the development of networks of care with other stakeholders that empower clients towards restoration;
• Participate in advocacy forums for communities around community justice centers to increase social demand for survivors to file complaints and follow up on their cases through completion;
• Participate in the development & implementation of survivor-related policies and strategies to ensure the achievement of survivor-related outcomes and sub-outcomes while observing best practices;
• Ensure internal information management with relevant departments within the confines of shared confidentiality to ensure the success of the multidisciplinary approach to service delivery for the survivors;
• Participate in planning and delivery of trauma-informed care and related training for partners and stakeholders to ensure survivor sensitivity within the criminal justice system;
• Complete needs assessments and accomplish aftercare successful outcome forms for all IJM clients in the caseload while strictly observing the aftercare security policy;
• Do a risk assessment of every aftercare client with the view of establishing the risk level and the best social work intervention;
• Develop treatment plans that clearly articulate how the client's needs will be met including the reintegration plan;
• Participate in restoration of clients once the treatment plan has been completed;
• Consistently document services provided to clients in the case management system;
• Participate in Case Determination Panels;
• Ensure proper documentation of survivor-related activities and services in relevant data forums;
• Participate in the planning and coordination of Survivor-focused events and activities;
• Ensure proper coordination of survivors, counselors, and staff in the provision of timely and quality counseling services;
• Participate in IJM programs of professionalism and spiritual formation; and
• Any other duty assigned by the Senior Manager, Survivor Services and Kenya Field Office Country Director.

Requirements:

• Degree in Social Work/Counseling Psychology or equivalent. A Master's degree in Social Work or a related field is an added advantage;
• At least three (3) years of professional experience practicing as a social worker in a reputable organization and/or providing counseling or psychotherapy to victims of trauma;
• Proven experience in successful networking with service providers including resource mapping;
• Valid Certificate of Good Conduct;
• Excellent report writing skills;
• Well-versed in trauma-focused models, principles and processes;
• Strong ethical and professional adherence to social work code of ethics;
• Advocacy and social justice skills;
• Clear, concise, and effective written and oral communication skills in English and Kiswahili; and
• Excellent advocacy skills.

Critical Qualities:

• Respect and value for diverse cultural backgrounds and practices;
• High emotional intelligence;
• Excellent listening skills;
• Effective team player;
• Able to work effectively in a multi-disciplinary and multi-cultural environment;
• Result-oriented and self-motivated;
• Critical thinking and problem-solving skills, partner engagement, and management skills;
• Strong passion for survivor well-being and a passion for IJM's goals;
• Advocacy and social justice orientation; and
• Exceptionally high levels of honesty and integrity.

Application Process:

Send your Resume, Cover Letter, and a statement of faith* in one document to kenyarecruiting@ijm.org quoting the Position Title in the subject heading before 24th July 2024. Applicants must have the legal right to work in Kenya. Only shortlisted candidates will be contacted.

*What is a statement of faith?

A statement of faith should describe your faith and how you see it relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

Organizational Information:

• Competitive salary, and benefits package;
• This is a full-time position based in Nairobi; and
• Occasional travel locally may be required.

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy and Code of Conduct. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance and reference check processes.